FAQ's

FREQUENTLY ASKED QUESTIONS


WHAT SIZE AM I? 
We’re aware that all brands fit differently. Lucky you, we know how each product fits! Ask us on LiveChat or send us an email.


WHAT ARE YOUR BUSINESS DAYS?
Our online department is open Monday through Friday, excluding Canadian federal holidays. For information on retail store hours.


WHERE DO YOU SHIP FROM?
Our team ships product right off the floor to you from our Distillery store in Toronto. 


I WANT A DISCOUNT.
Right?! Sign up for Gotstyle Loyalty Program, Gotstyle Rewards and earn points on your purchases.


INTERNATIONAL SHIPPING
We’ll ship anywhere. International returns are not accepted- sawry. 


WHAT IS THE PROCESS FOR RETURNS OR EXCHANGES?
Online orders are refundable 7 days from their pick-up date/arrival date. To initiate, e-mail our friendly e-commerce team with your order number.  We’ll respond within 24 hours.


IF I PURCHASE AN ITEM ONLINE, IS IT POSSIBLE TO RETURN IT TO THE STORE?
Sure thing! Bring your online receipt physical or digital works. Find a retail store here.


WHAT IF THERE IS A PROBLEM WITH AN ITEM I HAVE PURCHASED?
If something isn’t right, send us an email with a photo of the item. 


IS IT POSSIBLE FOR ME TO TRACK MY ORDER? IS MY ORDER INSURED?
After your order has been processed, you will receive an email confirmation with tracking number, allowing you to check the progress of your shipment.


WHAT ARE GOTSTYLE'S ACCEPTED METHODS OF PAYMENT?
Paypal, Visa, MasterCard and American Express.
 
HOW MUCH TAX/DUTY IS CHARGED ON MY PURCHASE?
Orders shipped outside of Canada are not subject to any Canadian sales tax.



DUTY
For orders shipped outside of Canada, please consult the customs legislations of your country. 


IS MY TRANSACTION COMPLETELY SECURE?
Shopping online at GOTSTYLE is very secure. Personal information provided by the customer is processed through a secure server using Secure Socket Layering (SSL) encryption technology. Any personal information provided is kept completely private and will not be used without customer authorization.